Reference

Open tuan88 Privacy Policy for Your Account Data

Our Privacy Policy explains what tuan88 collects when you create an account, sign in from a phone or desktop, and select DANA, OVO, GoPay or QRIS.

Account recordsWallet contextDevice choicesPolicy requests

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Check How Wallet Data Enters Our Privacy Policy

tuan88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy applies when you submit account details, confirm your phone, sign in, contact support or use a wallet route. A DANA, OVO, GoPay or QRIS selection can create a payment reference, status record and receipt detail so we can match activity to the correct

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account. Bank transfer and virtual account references are handled for the same reason. We may also receive device, browser and connection details needed to maintain a session and investigate unusual access. Where local law permits, we use the information for account administration, payment reconciliation, security checks
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and support responses. If a legal requirement differs in your location, that requirement applies; access depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Contact Us About Your Privacy Policy Request

A clear contact route helps you ask what we hold, why we use it or how to correct an account detail. Start from the support path inside your signed-in account, especially when your request concerns a DANA receipt, QRIS status or phone verification record. If you cannot sign in, use the account-access contact route shown on the site and include only the details needed to locate your request.

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Account access

Ask us about account data when your phone verification stalls or you cannot sign in. We may request identifying account details before discussing records, so private data is not disclosed to the wrong person.

Wallet record

For DANA, OVO, GoPay or QRIS questions, send the payment reference and approximate date rather than a wallet password or full secret. We use the reference to trace status without asking for unnecessary credentials.

Correction request

Use the account support path to request a correction, deletion assessment or copy of your personal data. We will explain any identity check and any record that must remain for legal or accounting reasons.

DATA PRACTICE

Explore Privacy Controls for Your Account

We treat privacy as an account process rather than a small-print promise. The controls below describe how data moves through sign-in, wallet matching and support.

Data we receive

We may receive your account details, phone verification result, sign-in events, device type, browser signals and connection details. Payment choices such as QRIS or DANA can add a reference and status record to the account history.

Why we use it

We use account and device records to provide sign-in, detect unusual access, answer support requests and connect a payment receipt with the right account. We do not need your wallet password to check a transaction reference.

Cookies and sessions

Cookies and similar session tools can remember sign-in state, protect account actions and keep the selected page working. You can adjust browser cookie controls, though disabling them may require you to sign in again.

Account protection

Phone verification helps connect account access to the contact detail you provide. Keep your password and wallet credentials private; our support process should not require you to disclose a wallet PIN or secret code.

Retention choices

We retain records for as long as needed for account service, payment reconciliation, security review and applicable legal duties. A deletion request is assessed against those needs before we remove or restrict a record.

Requesting changes

You can ask for access, correction, restriction or deletion assessment through the account support path. Include your account contact and request type; we may verify ownership before making a change to personal data.

Browse Privacy Policy Answers Before Opening

These Privacy Policy answers address the account and wallet questions we expect from Indonesian customers. They focus on practical steps: what to send, how we check ownership and what may happen when a record is linked to DANA, QRIS or a phone verification event.

It covers account details, phone verification, sign-in activity, device and browser data, cookies, support messages and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account use.

Use the signed-in account support path and ask for a copy of your personal data. Tell us the request type and account contact; we may verify ownership before sharing records.

We use payment references and status details to reconcile a receipt, but you should not send a wallet password, PIN or secret code. Our support process should rely on the transaction reference.

Device and browser details help maintain a sign-in session, identify unusual access and troubleshoot display or account issues. They can be generated when you use a phone, tablet or desktop browser.

Contact us through the account support route with the incorrect field and the requested correction. We may ask for an ownership check, then explain whether the change affects a payment or verification record.

You can request a deletion assessment through support. We consider the request under applicable law and may retain payment, security or account records when they are needed for legal or reconciliation duties.

The policy describes our data handling for Indonesian account access, but eligibility and access depends on local law. If a local requirement changes how a request is handled, that requirement takes priority.

Open tuan88 Privacy Policy for Your Account Data

Contact Us About Your Privacy Policy Request

Account access

Wallet record

Correction request

Explore Privacy Controls for Your Account

Data we receive

Why we use it

Cookies and sessions

Account protection

Retention choices

Requesting changes

Browse Privacy Policy Answers Before Opening

01 What does the tuan88 Privacy Policy cover?

02 How can I request my data under the Privacy Policy?

03 Does tuan88 store my DANA or QRIS password?

04 Why does the Privacy Policy mention my device?

05 How do I correct a wrong account detail?

06 Can I ask tuan88 to delete my personal data?

07 Does this Privacy Policy apply everywhere in Indonesia?

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